FAQs

Frequently Asked Questions (FAQs)

1. What products do you offer?

We offer custom clothing for men and women, including T-shirts, hoodies, jackets, and more. We also provide accessories like hats, bags, and aprons, all customizable with your logo or design.

2. How can I place an order?

You can place an order directly through our website by using the "Request a Quote" button. Simply fill in your details, and we'll get back to you with pricing and customization options.

3. What file formats do you accept for logos and designs?

We accept most common file formats, including PNG, JPEG, SVG, and AI. For the best quality, we recommend submitting vector files like AI or SVG.

4. Is there a minimum order quantity?

Yes, our minimum order quantity varies depending on the product. Typically, the minimum is 25 items per design.

5. How long does production take?

Production time is usually 7–14 business days, depending on the complexity of your order and the quantity. We'll provide an estimated timeline when you place your order.

6. Can I see a sample before placing a full order?

Yes, we can provide a digital mockup or a physical sample upon request for an additional fee.

7. Do you offer bulk discounts?

Absolutely! We offer discounts for larger orders. Contact us to discuss pricing for bulk quantities.

8. What if I’m not satisfied with my order?

Customer satisfaction is our priority. If there’s an issue with your order, let us know within 7 days of receiving it, and we’ll work to resolve the problem.

9. Do you ship internationally?

Currently, we focus on local and regional orders, but we’re working on expanding to international shipping.

10. How can I contact you?

You can reach us through the contact form on our website or via email at costumethreads@gmail.com